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Frequently Asked Questions
Minimum Order Quantity
Our MOQ varies by product type and customization level. Generally, we can accommodate orders from 1 unit for standard models up to full container load for bulk orders.
Customization Timeline
Depending on the complexity of the customization, the lead time is typically 4-8 weeks from order confirmation to delivery. We work closely with clients to align on the timeline.
Certifications
Our equipment is manufactured to meet international safety and quality standards, including CE, UL, and ISO certifications. We can provide the relevant documentation upon request.
Payment Options
We accept a variety of payment methods, including wire transfer, letter of credit, and PayPal. The specific terms can be discussed and agreed upon during the order process.
Shipping & Logistics
We handle all export documentation and coordinate shipping through our logistics partners. Delivery is typically via sea freight, with air freight available for urgent orders.
Technical Support
Our team of engineers provides comprehensive technical support, including installation guidance, maintenance training, and troubleshooting assistance. We are committed to ensuring your equipment operates at peak performance.